Privacy Statement

Introduction

This Privacy Statement explains how Glenister Gardens Supported Living collects, uses, and protects your personal data in accordance with UK data protection laws, including the Data Protection Act 2018 and UK GDPR.

What personal data we hold about you

Type of Data	Description
Personal Details	Name, date of birth, address, contact details, next of kin information
Health and Care Information	Medical history, care plans, medication records, health assessments, support needs
Financial Information	Payment details for care services, benefit information where relevant to care provision
Special Category Data	Information about physical or mental health, disability, ethnicity (where provided for care purposes)

How we use your personal data

We use your personal data for the following purposes:

To provide and manage your care and support services
To ensure your health, safety, and wellbeing
To communicate with you, your family, and healthcare professionals
To comply with legal and regulatory requirements
To improve our services and maintain quality standards
To process payments and manage financial arrangements

Legal basis for processing

Purpose	Legal Basis
Care provision and support	Contractual necessity and vital interests
Health and medical care	Consent, vital interests, and legal obligations
Safeguarding	Legal obligation and vital interests
Financial management	Contractual necessity

Sharing your personal data

Who we share with	Purpose
Healthcare professionals (GPs, nurses, specialists)	To coordinate care and ensure medical needs are met
Social services and local authorities	To fulfil care obligations and statutory reporting
Care Quality Commission (CQC)	Regulatory compliance and inspections
Emergency services	In case of medical emergencies or safety concerns
Family members and next of kin	With your consent, to keep them informed about your care
Legal and professional advisors	For legal compliance and safeguarding purposes

How long we keep your data

Type of Record	Retention Period
Care plans and daily records	Minimum of 7 years after care ends or as required by regulation
Medical and health records	As per NHS and professional guidance (typically 10+ years)
Safeguarding records	As per local authority safeguarding procedures
Financial records	6-7 years as per accounting and tax requirements

Security of your data

We take the security of your personal data seriously and have implemented appropriate technical and organisational measures including:

Secure storage of physical records in locked cabinets with restricted access
Password-protected electronic systems with encryption
Staff training on data protection and confidentiality
Regular security reviews and updates
Secure disposal procedures for outdated records

Your rights

Under data protection law, you have the following rights:

Right of access: You can request a copy of the personal data we hold about you
Right to rectification: You can ask us to correct inaccurate data
Right to erasure: In certain circumstances, you can request deletion of your data
Right to restrict processing: You can ask us to limit how we use your data
Right to data portability: You can request your data in a portable format
Right to object: You can object to certain types of processing

Contact us

If you have any questions about this Privacy Statement or wish to exercise your rights, please contact:

Glenister Gardens Supported Living
Senior Leadership Team
Email: Please ask staff for contact details
Phone: Please ask staff for contact details

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been breached.

Changes to this statement

We may update this Privacy Statement from time to time. Any changes will be posted on this page and, where appropriate, notified to you directly.

Last updated: October 2025